They Dropped the Ball

Here’s a frustrating tidbit. Yesterday, I told multiple nurses of my scheduled MRI and X-Ray appointments today. I also let my physical therapist know so they didn’t schedule me for therapy during the appointments. I was told transportation had been arranged as they provide transport to Dr appointments etc. The therapist said she wrote it in the chat, twice. I was told pick up would be at 8am. I got up early, got myself ready, had breakfast and waited. The time came for pick up and I waited. Some time passes, it’s now 8:15am. No pick up. I am getting nervous, I don’t like ever being late. I despise missing appointments. It’s now 8:30am, the time I am scheduled for the MRI. I’ve called to the nurses station now twice. They said transport must be running late. Excuses, excuses. Now it’s 8:45am, I call the medical center to let them know what’s going on. They put me on hold and come back and say they are fully booked and I would have to reschedule. Frustrating! I know it’s not a big deal but that’s not the point. You assured me and told me multiple times that I would be picked up at 8am. I rescheduled the appointment easily. I told the staff I was upset about this. I let my case manager know as well and asked for a print out or confirmation of the newly arranged pick up for the rescheduled appointment. One of the nurses here said he didn’t see it in the chat. Not true. The physical therapist told me today she saw it in the chat. She wasn’t even here yesterday. She saw both chat entries. Now, at least I have confirmation of my pick up printed out. It just sucks that the ball was dropped. The pt/ot had to be rearranged today. That’s not their fault. It’s just annoying. Thanks for letting me vent.

~Bruce